About Watford Borough Council
Watford is an urban borough in South West Hertfordshire; The borough has excellent transport links with mainline rail connections to London. Watford is the centre of a sub region serving around 500,000 people living within a 20 minute travelling time catchment. As part of the London commuter belt Watford is strongly influenced by London which brings the benefits of a buoyant economy.

At a glance
• £1.4bn local investment happening – mix of public and private funding
• 5 major development and regeneration projects happening
• 3500 registered businesses
• Higher than average working age population
• Skilled workforce
• Affordable local housing market
• Home to many major international head offices

The Role:-
2 x Customer Services Advisors to share 20 hours per week.
6 month fixed term contract.
£30,765 per annum (pro rata)

As the initial point of contact for customers visiting or telephoning the council, Customer Service Advisors present a professional and positive image for the council to all of our customers when dealing with a wide range of enquiries and service requests for council services. You will use a range of IT systems to provide information, resolve queries and complaints and deal with varied
transactions.
This interesting and challenging job requires high levels of customer care over the telephone, via face to face, by email, social media, and web access. You should have a strong customer focus, a helpful, friendly, efficient yet sensitive approach to customer enquiries, a good standard of IT literacy using windows based IT systems problem-solving and listening skills. You should also have the ability to encourage customers to self-serve by promoting our digital technologies.
You should possess experience of working in a challenging and busy customer service environment (preferably multi-service), the ability to absorb varied and complex information, analyse and use it to resolve customer queries is essential. You will need to flexible and sensitive to the diverse needs of our customers in providing
information and dealing with service requests.
Good team working skills are essential and you should demonstrate commitment to proactively contributing to and supporting the success of our team. Above all you must be able to make a positive impression on each and every customer and see each case through to a speedy and satisfactory conclusion - using your initiative to the full.

This post is a hybrid role, you will be required to come and work in the office as well as working from home.

If you require any further information or for an informal discussion, please contact Michelle Carty, Customer Services Operations Manager on 01923 278222

Closing date: 7th August 2024

A basic DBS will be carried out for this role.