About Watford Borough Council
Watford is an urban borough in South West Hertfordshire; The borough has excellent transport links with mainline rail connections to London. Watford is the centre of a sub region serving around 500,000 people living within a 20 minute travelling time catchment. As part of the London commuter belt Watford is strongly influenced by London which brings the benefits of a buoyant economy.
At a glance
• £1.4bn local investment happening – mix of public and private funding
• 5 major development and regeneration projects happening
• 3500 registered businesses
• Higher than average working age population
• Skilled workforce
• Affordable local housing market
• Home to many major international head offices
The Department:-
The Housing Department was restructured in 2017 in preparation for the introduction of the new Homelessness Reduction Act in April 2018. There are two operational teams, The Housing Solutions Team, which this role sits within and The Housing Property Team. We recently achieved the NPSS Bronze Award and is striving to improve further.
The Role:-
The Housing Solutions Officer will be responsible for the start of a client’s journey when they approach us for; Housing Advice, to make a Homeless Application, or to apply to join the Housing Register. The post holder will also be responsible for carrying out the administrative processes involved with Choice Based Lettings.
The Housing Solutions Officer will look at applications and liaise with the parties involved to ensure a full picture of the client’s situation is produced. They will update systems, find alternative housing solutions, run the Choice Based Lettings process, make appointments and generally advise clients about the most appropriate routes through the service.
What we are looking for:-
• You will be passionate about housing and customer service
• Have good communication skills and negotiation/persuasion skills
• Basic understanding of housing and homeless legislation and code of guidance
What we offer:-
Salary Range: £26,379 - £28,639 inclusive of LWF.
We offer an excellent benefits package, including competitive salary, 28 days holiday - rising to 33 days, a generous employer contribution pension scheme, flexible working, career development, season ticket loan, cycle-to-work scheme, discounted leisure centre membership, employee volunteering schemes and access to Edenred branded shopping discounts platform, and discounted activities and days out.
Closing Date:- 7th June 2021
Interview Date: Week beginning 14th June 2021
How to apply:-
For an informal discussion about the post, please contact Stacey Ranns, Senior Housing Solutions Officer (T:) 01923 278170 or (E:) Stacey.ranns@watford.gov.uk.
A basic DBS check will be carried out for this post.
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