About Watford Borough Council
Watford is an urban borough in South West Hertfordshire; The borough has excellent transport links with mainline rail connections to London. Watford is the centre of a sub region serving around 500,000 people living within a 20 minute travelling time catchment. As part of the London commuter belt Watford is strongly influenced by London which brings the benefits of a buoyant economy.

At a glance
• £1.4bn local investment happening – mix of public and private funding
• 5 major development and regeneration projects happening
• 3500 registered businesses
• Higher than average working age population
• Skilled workforce
• Affordable local housing market
• Home to many major international head offices

The Role:- Housing Triage Officer
Contract: 12 month fixed term contract
Hours: 37 per week
Salary: £36,457 per annum

- Are you someone who wants to make a difference and help residents of Watford into settled housing and avoid homelessness?
- Are you someone who is driven by helping people and thrive in troubleshooting resolutions with individuals?
- Do you enjoy working in a customer facing capacity and delivering excellent customer service to those who need support?
- Are you looking for an exciting challenge and rewarding opportunity?
- Do you have experience in supporting clients who are facing homelessness, and are able to navigate legislation enquiries under the Homelessness Reduction Act 2017 and/or Code of Guidance

What we are looking for:-
This is an exciting opportunity for an officer to join our Housing and Wellbeing Service, within our Triage Team in helping support clients who are approaching at a time of need and require an empathetic approach to support and guidance. A key focus of the role would be to identify early opportunities to intervene in a persons homelessness process and identify areas where you can help prevent their homelessness.

We are looking for an individual who is driven and impassioned to support clients at first point of contact. The post holder will conduct initial assessments, triage them appropriately and identify the most suitable pathways available within our Housing and Wellbeing Service, or external agencies. The post also plays a key role in working collaboratively with key partners in Watford, to work jointly and in
partnership to provide the best service to a client and their possible outcomes. You will champion a culture of continuous improvement and play a key role in shaping and delivering highquality, customer-focused housing solutions and helping to safeguard our most vulnerable residents who are at risk of homelessness.

Closing Date: 28th June 2026

For an informal discussion please contact: Stacey Ranns, Housing Options Manager on stacey.ranns@watford.gov.uk or Nisha Mistry, Housing Operations Lead on nisha.mistry@watford.gov.uk

A basic Disclosure check will be carried out for this post.

At Watford Borough Council we consider equality issues alongside other factors when making decisions as an employer of choice. We are committed to ensuring that we have effective policies, strategies, procedures, and processes and that we encourage behaviour which promotes equality, encourages diversity, and contributes to an inclusive organisational culture.

Watford Borough Council is undergoing Local Government Reorganisation (LGR). If you are employed by Watford Borough Council on 1 April 2028, It is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.

To find out more, visit https://www.local.gov.uk/topics/devolution/devolution-hub/local-government-reorganisation-lgr