About Watford Borough Council
Watford is an urban borough in South West Hertfordshire; The borough has excellent transport links with mainline rail connections to London. Watford is the centre of a sub region serving around 500,000 people living within a 20 minute travelling time catchment. As part of the London commuter belt Watford is strongly influenced by London which brings the benefits of a buoyant economy.

At a glance
• £1.4bn local investment happening – mix of public and private funding
• 5 major development and regeneration projects happening
• 3500 registered businesses
• Higher than average working age population
• Skilled workforce
• Affordable local housing market
• Home to many major international head offices

6-Month Fixed-Term Contract
37 hours per week
£32,080 per annum (pro rata)

The Role:
As the first point of contact for customers visiting or calling the council, Customer Service Advisors play a vital role in presenting a professional, positive image of the organisation. You will handle a wide variety of enquiries and service requests relating to council services, delivering excellent customer service across multiple channels including telephone, face-to-face, email, social media, and web access.
Using a range of IT systems, you’ll provide accurate information, resolve queries and complaints, and manage various transactions efficiently. This is a dynamic and rewarding role that requires strong communication skills, problem-solving ability, and a high level of customer care.

What we're looking for:
We’re looking for someone with a strong customer focus and a friendly, helpful, and professional manner. You should be comfortable working in a fast-paced environment and able to absorb and interpret complex information to resolve issues effectively. Proficiency in Windows-based IT systems is essential, as are strong listening and problem-solving skills.
A key part of the role is encouraging customers to use our digital services, so confidence in promoting online solutions is important. Experience in a busy, multi-service customer service environment is desirable, and you’ll need to be flexible and responsive to the diverse needs of our customers. Teamwork is crucial in this role, and you must be committed to supporting your colleagues and contributing
positively to team success. Most importantly, you must be someone who leaves a positive impression on every customer, taking ownership of each enquiry and seeing it through to a prompt and satisfactory resolution.

This is a hybrid role, so you’ll be required to work both in the office and from home.

Closing date: 16/07/2025. We reserve the right to close the application process early if we receive a high number of applications. We encourage you to apply as soon as possible.