Prevention and Triage Manager (Housing)

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About Watford Borough Council
Watford is an urban borough in South West Hertfordshire; The borough has excellent transport links with mainline rail connections to London. Watford is the centre of a sub region serving around 500,000 people living within a 20 minute travelling time catchment. As part of the London commuter belt Watford is strongly influenced by London which brings the benefits of a buoyant economy.

At a glance
• £1.4bn local investment happening – mix of public and private funding
• 5 major development and regeneration projects happening
• 3500 registered businesses
• Higher than average working age population
• Skilled workforce
• Affordable local housing market
• Home to many major international head offices

Are you passionate about preventing homelessness and leading high-performing teams to deliver outstanding services?

What we're looking for:-
- We're looking for an experienced and motivated Prevention and Triage Manager to lead our Housing Triage and Prevention Service. This is an exciting opportunity to shape the front door of our homelessness service, ensuring customers receive timely advice, early intervention and the support they need to prevent homelessness wherever possible.
- You'll lead a dedicated team, oversee the operational delivery of our front of house service, drive performance and quality, and work closely with partners to deliver innovative prevention solutions.
- You'll also provide leadership on complex cases, safeguarding, service improvement and emergency homelessness responses, ensuring the service meets its statutory duties while delivering excellent outcomes for residents.
- We're looking for someone with significant experience in homelessness prevention and housing advice, strong leadership skills, excellent knowledge of homelessness legislation and a passion for improving services for vulnerable households.

If you're ready to make a real difference to people's lives while leading an ambitious and customer-focused team, we'd love to hear from you.

Successful applicants will need to attend our Assessment Centre on the 5th August 2026

To find out more about the post contact Nisha Mistry on 01923 278587 or nisha.mistry@watford.gov.uk

Closing date: 28th July 2026
Unfortunately, late applications cannot be accepted.

A DBS check will be carried out for this post.

At Watford Borough Council we consider equality issues alongside other factors when making decisions as an employer of choice. We are committed to ensuring that we have effective policies, strategies, procedures, and processes and that we encourage behaviour which promotes equality, encourages diversity, and contributes to an inclusive organisational culture.

Watford Borough Council is undergoing Local Government Reorganisation (LGR). If you are employed by Watford Borough Council on 1 April 2028, It is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.

To find out more, visit https://www.local.gov.uk/topics/devolution/devolution-hub/local-government-reorganisation-lgr