ICT Service Delivery Manager

More details

Full Time, Permanent
£56,661 - £61,202 per annum

The Role:-

What we are looking for:- ICT Service Delivery Manager
Are you ready to lead the technical delivery of ICT services across a dynamic shared services environment?
We’re seeking a forward-thinking ICT Client Services Manager to drive operational excellence and service innovation across Watford Borough Council and its shared service partners. This pivotal role will oversee daily ICT operations, manage service delivery leads, and ensure alignment with strategic priorities across multiple councils.
You’ll lead on technical escalations, policy implementation, and risk management, while fostering collaboration across service areas. With a strong focus on continuous improvement, you’ll champion agile working, support hybrid service models, and contribute to the development of our ICT strategy.

Key Responsibilities:

Operational leadership of ICT shared services across partner councils.
Oversight of service delivery performance, procurement, and risk.
Technical escalation management and project-based delivery.
Strategic liaison with senior stakeholders to align ICT with council objectives.
Support for agile and hybrid working practices.

What We’re Looking For:

Proven experience in ICT service management within a shared services context.
Strong technical acumen and leadership skills.
Ability to influence, collaborate, and drive innovation.
Commitment to public service values and continuous improvement.

Join us in shaping the future of ICT services across our councils. Apply now and be part of a team that’s making a difference

Closing Date: 24 November 2025

For an informal discussion please contact Chris Oleszczuk on 01923 727457

A basic Disclosure check or DBS enhanced check (as applicable) will be carried out for this post.

At Watford Borough Council we consider equality issues alongside other factors when making decisions as an employer of choice. We are committed to ensuring that we have effective policies, strategies, procedures, and processes and that we encourage behaviour which promotes equality, encourages diversity, and contributes to an inclusive organisational culture.