Senior Housing Triage Officer

More details

About Watford Borough Council
Watford is an urban borough in South West Hertfordshire; The borough has excellent transport links with mainline rail connections to London. Watford is the centre of a sub region serving around 500,000 people living within a 20 minute travelling time catchment. As part of the London commuter belt Watford is strongly influenced by London which brings the benefits of a buoyant economy.

At a glance
• £1.4bn local investment happening – mix of public and private funding
• 5 major development and regeneration projects happening
• 3500 registered businesses
• Higher than average working age population
• Skilled workforce
• Affordable local housing market
• Home to many major international head offices

Do you have a passion for preventing homelessness and supporting people to achieve positive housing outcomes?

We're looking for an experienced and proactive Senior Housing Triage Officer to join our Housing and Wellbeing Team. This is an exciting opportunity to play a key role in delivering our homelessness prevention service while supporting the day-to-day operation of our Housing Triage Team.

The Role:-
As the Senior Housing Triage Officer, you'll lead on complex housing assessments, oversee homelessness prevention activity, and provide guidance and coaching to Housing Triage Officers. You'll ensure customers receive timely, high-quality housing advice and that prevention opportunities are identified at the earliest stage. Working closely with the Housing Options Team, you'll help drive service performance, quality assurance and continuous improvement, while acting as a key point of contact for safeguarding, complex cases and partnership working.

What we're looking for:-
We're looking for someone with excellent knowledge of homelessness legislation, strong decision-making and communication skills, and experience of delivering housing advice and homelessness prevention services. In return, you'll have the opportunity to make a real difference to the lives of residents while developing your leadership skills within a supportive and ambitious team. If you're committed to delivering excellent customer service and want to help shape the future of homelessness prevention, we'd love to hear from you.

Successful applicants will need to attend our Assessment Centre on the 4th August 2026

To find out more about the post contact Nisha Mistry on 01923 278587 or nisha.mistry@watford.gov.uk

Closing date: 28th July 2026
Unfortunately, late applications cannot be accepted.

A basic Disclosure check or DBS enhanced check (as applicable) will be carried out for this post. At Watford Borough Council we consider equality issues alongside other factors when making decisions as an employer of choice. We are committed to ensuring that we have effective policies, strategies, procedures, and processes and that we encourage behaviour which promotes equality, encourages diversity, and contributes to an inclusive organisational culture.

Watford Borough Council is undergoing Local Government Reorganisation (LGR). If you are employed by Watford Borough Council on 1 April 2028, It is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.

To find out more, visit https://www.local.gov.uk/topics/devolution/devolution-hub/local-government-reorganisation-lgr